If you have any questions that are not answered below, please contact and we will do our best to help.



The SEC main building has automatic doors at both the east and west entrances. The Centre also has widened main entry doors, which a steward will be pleased to open for you. All halls in the main building are situated at ground level, and the upper levels of the Conference Centre, Loch Suite and Seminar Suite are all accessible by lift.



Visitors who require a Carer or Personal Assistant to accompany them to the show can book a free Carer ticket when booking their tickets.

To ensure the system remains beneficial to those who rely on it, the Organiser reserves the right to check a person's eligibility under the Equality Act. 

Once you have booked your tickets, you will need to email us with your order reference number and a photo or scan of at least one of the following documents to within 7 days. Once your documents have been verified, your Carer ticket(s) will be activated. Please note: if your documents are not received within 7 days, your entire ticket order will be cancelled and refunded.

If you are booking your tickets less than 7 days before your visit, you will not be able to add a Carer ticket to your order. Please book the rest of your tickets, and then email with your order confirmation number and proof of eligibility and your Carer ticket will be added to your order. 

Accepted documents include:

  • A current award of DLA, PIP or Attendance Allowance
  • A valid Access Card
  • A current and valid blue badge
  • Confirmation of Attendance Allowance
  • Confirmation of the Standard or Enhanced rate of Personal Independence Payment (PIP)
  • Confirmation of being registered blind or partially sighted (copy of CVI – Certificate of Visual Impairment)
  • A letter of support from your GP or consultant, or a professional body (e.g. a Nurse or a BUPA Healthcare Advisor) on headed paper (dated within the last 24 months).


A limited number of wheelchairs are available to hire free of charge, however visitors are advised to bring their own wheelchair if possible. If you wish to hire a wheelchair, please click here to request one in advance. If you have not booked one in advance, please visit the SEC Cloakroom for more information.



Accessible parking can be found in the multi-storey car park located at the venue. Pricing for the multi-storey is £11. All information on this can be found here.



The SEC has accessible toilets situated on the main concourse and in all exhibition/event halls.

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